What is a Telehealth consultation?

  • Telehealth consultation is a video consultation between you and your registered allied health professional.

How do I book?

  • Just like making an online booking for a face to face consultation, you can book online for a telehealth consultation

How do I know if my injury is suitable for a Telehealth consultation?

  • Your clinician is highly trained to provide you education and advice regarding a wide range of musculoskeletal conditions
  • However, if you are a falls risk patient you may be not recommended for a Telehealth consultation.
  • If you are not sure about whether your injury is suitable for this type of consultation we recommend you call us so we can discuss this with you in further detail.

How should I prepare?

  • Find a quiet place where you won’t be disturbed, with enough space to move around if needed (enough space roughly to lunge or lie down on your back)
  • Make sure you have enough lighting so your clinician can easily see you in the video.
  • Make sure you look into the camera and speak clearly so your voice will be picked up by the microphone
  • Be ready to talk about your injury / medical history

What technology do I need to participate in a Telehealth consultation?

  • Smart phones, tablets and desktop computers can be used to connect to your telehealth consultation.

What can I expect to happen in a telehealth consultation?

  • Just like in a normal appointment, your health professional will ask you detailed questions about your injury to obtain a comprehensive history about your presentation. This will assist them in making a provisional diagnosis and formulating a treatment plan.
  • They may ask you to complete some movement so they can see what your range of motion is like or if somewhere is painful on palpation
  • They will discuss their findings with you and provide you with information regarding your injury and how best to manage it.
  • You might receive a home exercise program or other self-management strategies for you to implement as part of your rehab
  • If you have any questions please feel free to ask your clinician. We are here to help you make a full recovery from your injury and support you in any way we can.

How long will my telehealth consultation be for?

  • Initial consultation: 1hr
  • Standard / Follow up Consultation: 45mins

How does Telehealth work?

To help you prepare for your Telehealth consultation we have prepared some information to assist you throughout the set-up process.

CCHN uses Physitrack which is a digital healthcare platform that allows health practitioners to not only assign exercise programs to their clients but to also allow for video consultations so you can still see and talk to your health professional about rehabilitation.

Set up steps:

  • Through your Apps Store on your smart phone or laptop you will need to download the PhysiApp App. This App is free to purchase.
  • Your clinician will send you via email (make sure you check your junk folder) or SMS a code to obtain access to an exercise program (which may be just be used temporarily to gain acess to the App and video call).
  • At the time of your appointment please have your PhysiApp open so you can easily access your incoming video call.
  • If at any time you are struggling please feel free to contact us on (02 6247 0733) and our friendly staff will talk you through the process.

Handy reminders:

  • Find a quiet place where you won’t be disturbed, with enough space to move around if needed (enough space roughly to lunge or lie down on your back)
  • Make sure you have enough lighting so your clinician can easily see you in the video and enough space behind you to move around
  • Make sure you look into the camera and speak clearly so your voice will be picked up by the microphone
  • Be ready to talk about your injury / medical history

Payment:

  • A CCHN admin will call you on the morning prior to your appointment to take payment over the phone. If you are struggling with any set up procedures please let them know so they can assist you.

For more information: PhysiApp_Telehealth_call instructions